Frequently Asked Questions
Everything you need to know about your Tomorrowland experience and gear.
What is the expected shipping time for my order?
Standard shipping usually takes 3-7 business days within Europe and 10-15 business days for international orders, depending on customs processing.
Can I return or exchange items from the Official Store?
Yes, you can return or exchange most items within 30 days of receipt, provided they are in their original condition with all tags attached.
Are the products sold here official Tomorrowland merchandise?
Absolutely. This is the official store, and all items are authentic, high-quality products designed by the Tomorrowland team.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Do you ship to my country?
We offer worldwide shipping to most countries. You can view the full list of available shipping destinations during the checkout process.